BT is a major force in the communications market in Northern Ireland. It has a well established strategy that puts customers firmly at its heart, vigorously, defending its core business and growing new market opportunities all underpinned by effective cost transformation and people programmes. BT employs almost 3000 people in Northern Ireland with almost 1700 people in the regional BT Northern Ireland organisation.

Despite operating in an increasingly competitive environment, we remain the number one supplier of communications products and services for more than 500,000 residential and 50,000 business customers. We also provide a public payphone service with approx. 3000 payphones in operation in Northern Ireland. BT customers in Northern Ireland enjoy the highest levels of service within BT, which sees us regularly ranked in first place on most performance measures including customer satisfaction.

BT Northern Ireland is an important part of the economic and social fabric of Northern Ireland playing a key part in the prosperity and vitality of the community. Serving a population of 1.7million, we contribute approximately £390m annually to the Northern Ireland economy i.e. 2% of GDP (gross domestic product) and support about 2800 local suppliers. Through our long association with charities and community groups across the province, we contribute nearly £300K to local initiatives including sponsorship of the arts and we're particularly proud of our work with young people through the Princes Trust and education initiatives.

Over the last 10 years BT has invested about £1billion in the local network infrastructure, making Northern Ireland one of the best technologically served parts of the UK. We have a network of more than 700 thousand exchange lines linked by thousands of miles of large capacity optical fibre cable. (537,090 consumer lines and 204,778 business lines.) We have a state of the art data centre located in Telephone House, Belfast, hosting some of the most high profile, high value corporate customers in Ireland.